On-Demand Heavy
Equipment Field Service

Defeat downtime utilizing technology.

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How Heave Works

Order on-demand service on our mobile app or on the web.

1

Set Location

Let us know where your machine is located.

2

Select Equipment

Select the make and model of your machine.

3

Describe the Issue

Tell us more details about your machine's issue.

4

Book a Technician

Choose a technician based on availability, hourly rate, etc.

Where We Offer Service

Heave's core markets are orida, Texas, Georgia, Tennessee, North Carolina, and Indiana. Stay tuned as we expand into other states.

Tech-Map

Why Use Heave?

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Service for All Brands

We have qualified technicians for every brand. It's common for techs to fix multiple brands on one call.

Transparent Invoices

See technician's estimated fees upfront. Heave invoices show labor hours.

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Technician Choice

Choose a technician based on availability, hourly rate, estimated fees, ratings, reviews, etc.

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Technician Ratings

Technician ratings and reviews can be viewed on their profiles along with their experience, specialities, etc.

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Direct Communication

Chat directly with your technician and get job status updates in real time on the app.

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Quality Service Guarantee

All Heave technicians stand by their work with a satisfaction guarantee or your money back.

Ben Burgess

Owner at Burgess Civil
“Heave technicians have experience working with a variety of types of equipment, so where we might have been hit with 2 or 3 trip charges at $1,000 a pop, our entire repair might be less than just the trip charges from the dealer."
See The Full Case Study
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What Our Users Say

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“It’s nice to know how many labor hours are being charged...”

Ajax Paving

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“Easy to work with... friendly, professional, and skilled techs..."

RPI Rentals

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“We used Heave and it was 50% less than the dealer...”

TLC Diversified

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"The dealer estimated a $50k repair and Heave did it for $2k."

Burgess Civil

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Moss Utilities

“Really great company. The techs do an amazing job."

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“Awesome app and company... Heave is a key tool for uptime.”

Woods Dirt Contractors

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"Couldn't dream of our experience using the app going any better."

Midwest Mole

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“It’s nice to know how many labor hours are being charged."

Ajax Paving

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“Easy to work with... friendly, professional, and skilled techs...

RPI Rentals

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“The price was 50% less than the dealer..."

TLC Diversified

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"The dealer estimated a $50k repair and Heave did it for $2k."

Burgess Civil

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“Really great company. The techs do amazing work."

Moss Utilities

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"Couldn't have dreamed of a  better experience."

Midwest Mole

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“Awesome app and company... Heave is a key tool for uptime.”

Woods Dirt Contractors

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“Really great company. The techs do amazing work."

Moss Utilities

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Burgess Civil

"The dealer estimated a $50k repair and Heave did it for $2k."

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TLC Diversified

“The price was 50% less than the dealer...”

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RPI Rentals

“Easy to work with... friendly, professional, and skilled techs."

Yellow Star IconYellow Star IconYellow Star IconYellow Star IconYellow Star Icon

“It’s nice to know how many labor hours are being charged."

Ajax Paving

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"Couldn't have dreamed of a better experience."

Midwest Mole

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“Awesome app and company... Heave is a key tool for uptime.”

Woods Dirt Contractors

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“Really great company. The techs do amazing work."

Moss Utilities

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"The dealer estimated a $50k repair and Heave did it for $2k."

Burgess Civil

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“The price was 50% less than the dealer...”

TLC Diversified

We've Serviced 100+ Brands

Contractor FAQs

What is Heave?

Let's say you have a CAT 336 excavator that just went down. Normally, you would call the dealer and ask when you could get a technician. What if you went to a website and could view multiple, insured, and trained heavy equipment technicians close to you and pick who you want to service your machine? That's Heave. That's what we do every day.

What types of equipment and repairs does Heave cover?

Our technicians specialize in a wide range of repairs on earthmoving equipment like excavators, bulldozers, and loaders from brands like CAT, John Deere, and Komatsu. (Our techs have serviced 100+ brands!) Typical repairs include DEF/regen issues, hydraulic and electrical repairs, PM service, welding/line boring, and more.

Who are Heave's typical customers?

Our customers include large contractors in industries like utilities, heavy civil construction, excavation, and site preparation who own fleets of 100+ machines who are frustrated by OEM/dealer service response times in their service areas. We also work with national rental companies and even some dealerships.

What markets is Heave active in?

Our core markets are Tampa, FL; Dallas/Fort Worth, TX; Houston, TX; Nashville, TN; Atlanta, GA; and Charlotte, NC. However, we have technicians in 36 states and are rapidly expanding to become the nationwide service provider for all equipment brands.

How do I request service?

It's easy! Download the Heave mobile app or go to https://app.heaveapp.com/ to order service online. Once you have created an account or signed in, order service by setting the location of the machine, selecting the machine's make/model, describe the machine's issue, and booking a technician.

How do I choose a technician?

Once you submit a request, you'll see profiles of available technicians in your area. You can review their experience, qualifications, skills, customer ratings and reviews, hourly rates and other fees, availability, and more. It is up to you who you choose--and why!

Can I communicate with the technician directly?

Yes! Once you book a technician you can use the in-app chat to communicate, ask questions, and get real-time updates on the job's progress.

Is there a subscription cost?

No! There are no subscription costs or hidden fees. We just invoice you per job. You only pay when a service has been completed.

Where does Heave find its technicians?

Our technicians are experienced, independent professionals who own their own service trucks, tools, and software. Many are former OEM/dealer technicians who have chosen the independence of running their own businesses.

How are the technicians vetted?

We require technicians to have their own service truck, tools and diagnostic software, and a minimum of $1 million in general liability insurance. In addition, technicians go through an onboarding process where we gain an understanding of their skill levels across multiple disciplines.

Are the technicians Heave employees or independent contractors?

They are independent contractors, which means they have the flexibility to set their own schedules and manage their own businesses within the Heave network.

How does payment work?

After a Heave job, Heave sends the customer invoice. We invoice with net30 day terms and we are the only vendor regardless of how many different technicians a customer books through our app.

Does Heave cover warranty work for dealers?

We can handle third-party warranty work, but not OEM warranties at this time.

How do parts work?

Many of our customers order parts from their local dealer on their account as usual. Or, upon request, Heave can buy the parts for a small markup.

How is rework handled?

Technicians warranty their work as part of our terms of service, and we have dedicated Account Executives in our core markets to ensure customer satisfaction.

Still Have Questions?

Can’t find the answer you’re looking for? Please chat to our friendly team.