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Heave Founder & CEO — Alex Kraft
Read about our team’s commitment to provide everyone on our platform with the technology that can help them defeat downtime.
We're on a mission to become the nationwide heavy equipment service producer for ALL brands.
Meet the Team
Heave is committed to provided a seamless user experience. Our team, strategically located across key markets, is dedicated to ensuring customer satisfaction.
Zack Gildenzoph
VP of Sales
Brandon Waugh
Account Executive
Alex Akers
Account Executive
Kelly Lynch
Account Executive
Rebekah Furstenfeld
Account Executive
Lori Brown
Account Executive
Bailey Balter
Account Executive
Andrew Kiggen
Sales Development Rep.
Aaren Moore
Sales Development Rep.
Matthew Thomas
Sales Development Rep.
Brandy Bland
Customer Success Manager
Lacey Ackerman
Customer Success Manager
Guiding Principles at Heave
Innovation
We strive to stay ahead of the curve, continuously enhancing our platform with the latest technologies and features.
Integrity
We operate with honesty and transparency, building trust with our customers, partners, and employees.
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Excellence
We are committed to delivering high-quality products and services, constantly seeking ways to improve and excel.
Customer-Centricity
Our customers are at the heart of everything we do. We are dedicated to understanding their needs.
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Collaboration
We believe in the power of teamwork, both within our organization and with our app users, to achieve the best outcomes.
Fast Facts
Heave has achieved several significant milestones with our product and the service we are able to provide.
Frequently Asked Questions
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The majority of our requests are on earthmoving equipment like CAT, John Deere, and Komatsu. We've repaired over 80 brands. If you have it - we can fix it.
We get daily field calls: def/regen issues, hydraulic/electrical issues, leaks, pins and bushings, PMs, etc. We also get line boring and welding requests.
All technicians who join the Heave network are thoroughly vetted. They must have valid liability insurance, have the necessary diagnostic software, and pass our online technician assessment.
Heave can handle third-party warranty, not OEM warranty.
The technician invoices us, and we invoice the customer with a 15% markup.
Technicians warranty their work as part of our terms of service. We also have Account Executives in our core markets whose primary focus is customer satisfaction.
Can’t find the answer you’re looking for? Please chat to our friendly team.
