Heave Blog

What Makes a Great Customer Experience?

Alex emphasizes the importance of competence and a "give a damn" attitude in creating great customer experiences.

The Art of Building a Company

Alex emphasizes the significance of a well-structured hiring process and comprehensive onboarding program for company success.

Advantages of Independent Technicians

Alex highlights the advantages of independent techs over OEM dealer techs in the heavy equipment repair industry.

How Does Someone Get Better?

Alex explores the concept of personal and professional growth beyond the common advice of practice and experience.

The Lazy Management Problem

Alex argues that employers share responsibility for the labor shortage and lack of work ethic.

Unbiased Customer Feedback

Alex discusses the limitations of customer surveys and the importance of seeking genuine customer feedback.

What is the Heave App? Why Use it?

Alex explains that the Heave app aims to provide an alternative to traditional dealer service by utilizing independent technicians.

Why Does Traditional Dealer Service Suck?

Alex delves into the reasons behind poor dealer service in the construction equipment industry, citing four key factors.

The Technician Shortage Is An Economical Problem

Alex argues that the shortage of diesel technicians is due to economic factors rather than a lack of work ethic.