How Heave Works

Let's say you have a CAT 336 excavator that just went down. Normally, you would call the dealer and ask when you could get a technician. What if you went to a website and could view multiple, insured, and trained heavy equipment technicians close to you and pick who you want to service your machine? That's Heave. That's what we do every day.

Our technicians specialize in a wide range of repairs on earthmoving equipment like excavators, bulldozers, and loaders from brands like CAT, John Deere, and Komatsu. (Our techs have serviced 100+ brands!) Typical repairs include DEF/regen issues, hydraulic and electrical repairs, PM service, welding/line boring, and more.

Our customers include large contractors in industries like utilities, heavy civil construction, excavation, and site preparation who own fleets of 100+ machines who are frustrated by OEM/dealer service response times in their service areas. We also work with national rental companies and even some dealerships.

Our core markets are Tampa, FL; Dallas/Fort Worth, TX; Houston, TX; Nashville, TN; Atlanta, GA; and Charlotte, NC. However, we have technicians in 36 states and are rapidly expanding to become the nationwide service provider for all equipment brands.

It's easy! Download the Heave mobile app or go to https://app.heaveapp.com/ to order service online. Once you have created an account or signed in, order service by setting the location of the machine, selecting the machine's make/model, describe the machine's issue, and booking a technician.

Once you submit a request, you'll see profiles of available technicians in your area. You can review their experience, qualifications, skills, customer ratings and reviews, hourly rates and other fees, availability, and more. It is up to you who you choose--and why!

Yes! Once you book a technician you can use the in-app chat to communicate, ask questions, and get real-time updates on the job's progress.

No! There are no subscription costs or hidden fees. We just invoice you per job. You only pay when a service has been completed.

Our technicians are experienced, independent professionals who own their own service trucks, tools, and software. Many are former OEM/dealer technicians who have chosen the independence of running their own businesses.

We require technicians to have their own service truck, tools and diagnostic software, and a minimum of $1 million in general liability insurance. In addition, technicians go through an onboarding process where we gain an understanding of their skill levels across multiple disciplines.

They are independent contractors, which means they have the flexibility to set their own schedules and manage their own businesses within the Heave network.

After a Heave job, Heave sends the customer invoice. We invoice with net30 day terms and we are the only vendor regardless of how many different technicians a customer books through our app.

We can handle third-party warranty work, but not OEM warranties at this time.

Many of our customers order parts from their local dealer on their account as usual. Or, upon request, Heave can buy the parts for a small markup.

Technicians warranty their work as part of our terms of service, and we have dedicated Account Executives in our core markets to ensure customer satisfaction.