How Heave Works - Heave App

How to Order Service

Order service on our mobile app or on the web.

Set Location

Let us know where your machine is located.

Select Equipment

Select the make and model of your machine.

Describe the Issue

Tell us more details about your machine's issue.

Book a Technician

Choose a technician based on availability, hourly rate, etc.

Frequently Asked Qs

What brands do Heave technicians service?

The majority of our requests are on earthmoving equipment like CAT, John Deere, and Komatsu. We've repaired over 80 brands. If you have it - we can fix it.

What repairs can Heave technicians do?

We get daily field calls: def/regen issues, hydraulic/electrical issues, leaks, pins and bushings, PMs, etc. We also get line boring and welding requests.

How are Heave technicians vetted?

All technicians who join the Heave network are thoroughly vetted. They must have valid liability insurance, have the necessary diagnostic software, and pass our online technician assessment.

Does Heave cover warranty work for dealers?

Heave can handle third-party warranty, not OEM warranty.

How does payment work?

The technician invoices us, and we invoice the customer with a 18% markup.

How is rework handled?

Technicians warranty their work as part of our terms of service. We also have Account Executives in our core markets whose primary focus is customer satisfaction.

Still Have Questions?

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